A Desktop Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. Their primary duties include:

• Troubleshooting and resolving hardware and software issues for end-users.
• Installing, configuring, and maintaining computer systems and applications.
• Providing remote and in-person support to users experiencing technical difficulties.
• Documenting support requests and maintaining accurate records of issues and solutions.
• Assisting with the deployment of new computers and software updates.
• Educating users on how to utilize technology effectively.
• Collaborating with other IT team members to improve systems and processes.
• Ensuring compliance with company policies and security standards.